Shipping & Delivery
Getting your order to you — and what happens if it doesn't turn up
Our Delivery Guarantee
Order doesn't arrive? We re-ship it for free.
- 1Every order ships Royal Mail Tracked, so we can both see exactly where it is.
- 2If tracking shows no movement for 3 working days past your expected delivery date, email us with your order number.
- 3We dispatch a free tracked replacement — typically within 1 working day, at our cost.
- 4You can raise a claim any time up to 30 days after dispatch.
This doesn't cover a delivery address entered incorrectly at checkout, or a parcel Royal Mail's tracking confirms was delivered — in those cases we'll review the tracking evidence with you first. A genuine non-delivery is always covered.
Email support@totalpeptides.ukSame-day dispatch
Order before 2pm, Monday–Friday, and it leaves our UK dispatch point that day.
UK addresses only
Tracked Royal Mail delivery to any UK address. We don't ship internationally yet.
£4.99 flat, free over £50.00
One flat shipping rate, waived automatically once your basket qualifies.
Fully tracked
Every order carries a tracking number, so you can follow it door to door.
What to expect
From basket to doorstep
Packed & dispatched
Picked, checked, and handed to Royal Mail — same working day if ordered in time.
Tracked in transit
You get a tracking link by email the moment it leaves us. No signature needed on arrival.
Delivered
Usually within 1–3 working days, depending on where in the UK you are.
Arrived damaged?
Email photos to support@totalpeptides.uk within 48 hours of delivery and we'll send a free replacement — no need to post anything back.
Why we don't accept returns
Every vial is sealed and temperature-managed from dispatch to delivery, so once it leaves our facility we can't verify how it's been stored. Loss, damage, and non-delivery are always covered above; see our Returns & Refunds policy for the full legal detail, including your statutory rights.