Returns & Refunds

No returns policy (statutory exemptions)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a 14-day right to cancel. However, due to the highly sensitive nature of research peptides, this cancellation right does not apply.

By purchasing, you acknowledge that our products are exempt from return because they are either: (a) goods that are liable to deteriorate or expire rapidly if not stored in strictly controlled environments; or (b) sealed goods supplied for health protection, safety, and hygiene reasons, which become unsuitable for return once dispatched and potentially unsealed or improperly stored by a third party.

We do not accept returns for any reason once an order has been dispatched.

Refunds

We do not offer refunds for: customer change of mind; ordering errors by you; products no longer needed; products that have been stored improperly; or products that have exceeded their stability period.

We will, however, put things right in the following circumstances: (a) Damaged goods — if you receive a product that is visibly damaged or compromised, notify us within 48 hours of delivery with photographic evidence and we will send a free replacement (or a refund, if you'd rather) — you do not need to return anything. (b) Non-delivery — a tracked order that genuinely doesn't arrive is covered by our Delivery Guarantee; see our Shipping & Delivery page for how to claim a free replacement. (c) Wrong item sent — if we send the wrong product, notify us within 7 days of delivery; we will arrange collection at our cost and issue a full refund or replacement (if available). (d) Out of stock after order — if we cancel your order due to an item being out of stock, we will issue a full refund for that item.

All refund and replacement requests must be submitted to support@totalpeptides.uk with: your order number; a description of the issue; photographic evidence (if applicable); and your preferred resolution. Refunds, if applicable, will be processed within 14 days to the original payment method — for Pay by bank orders, to the bank account the payment was made from.

No exchanges

We do not offer exchanges. If you require a different product, you must place a new order.

Your statutory rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including your right to receive goods that are as described, of satisfactory quality, and fit for purpose, and to request repair, replacement, or a price reduction for faulty goods. However, given the nature of our products (research chemicals), certain statutory rights — including the 14-day cancellation right for most online purchases — may be limited where products are opened, used, or compromised, or where they fall within a statutory exemption for sealed or perishable goods.

How to request a refund

Contact support@totalpeptides.uk with your order number, a description of the issue, photographic evidence where applicable, and your preferred resolution. See also our full Terms and Conditions, Privacy Policy, and Shipping & Delivery page for our Delivery Guarantee on orders that don't arrive.